Human-Centered Design (HCD) is a process and a mindset for addressing complex problems by designing solutions with those who will ultimately use the solution (i.e., end users). Because of its inherent focus on end users or recipients of services…

The Massachusetts Department of Transitional Assistance (DTA) offers a comprehensive system of programs and supports to help individuals and families achieve greater economic self-sufficiency, including food and nutritional assistance, economic…

Increases in a family’s earnings are often offset by declines in public assistance benefits (commonly called “benefit cliffs” when the declines are sharp) and increases in taxes owed. This report summarizes insights from qualitative interviews…