The Center on Budget and Policy Priorities' Building Better Programs initiative collected this set of resources on the process of implementing a redesigned TANF program structure based on the experience of the District of Columbia. In 2011, DC redesigned its TANF program to better address the needs of its participants through a customer-centered design model. The new system follows a three-tiered structure in which individuals seeking employment are assessed and directed to one of the three tiers of need based on their job readiness and access to employment opportunities.

This post from a TANF program specialist at the Office of Family Assistance (OFA) describes OFA’s efforts in improving TANF programs across the country. To share ideas about improving case management, integrating two-generation approaches, engaging workforce partners, and enhancing training, OFA has launched a national policy academy. The first groups to enter the academy are Connecticut, Colorado, Maryland, North Carolina, Ramsey County (Minnesota), Utah, Washington, and West Virginia.

On November 21, 2013, the Administration for Children and Families (ACF), Region X held a webinar, "State TANF Redesign/Human Services Modernization Efforts" that was open to all State TANF Directors and staff, local TANF agencies, and contractors. The webinar featured the following speakers: Babette Roberts, Washington State Department of Social and Health Services; Lorie Young and Catherine Scardino, State of Hawaii Department of Human Services; and Deborah Carroll, District of Columbia Department of Human Services. For nearly 20 years, Federal and State governments have been working together in earnest to simplify, streamline and enhance publicly financed, human services programs. Most States have embraced increasing access and simplifying policies, have streamlined processes, made procedures more client-friendly, reduced paperwork, and sought to increase outreach to potentially eligible individuals. As a result, millions of at-risk individuals who might not have obtained vital human services supports now do. This moderated webinar provided an overview of State TANF redesign efforts, including the process, lessons learned, and progress made thus far in Washington, Hawaii, and the District of Columbia.