As a result of the novel Coronavirus Disease 2019 (COVID-19) pandemic, the United States is amid a national emergency. In addition to the urgent public health crisis underway, families across the country are struggling to find work and access benefits as a result of business closures, stay in place orders, and social distancing measures. In addition, TANF agency business processes are upended as workers adjust their work schedules while working from a new location, caring for themselves or a sick relative, navigating the absence of childcare, or simply adapting to what is a stark contrast from previous expectations for everyday working and living. As more states adopt policies to combat COVID-19, TANF agencies and other human services providers are required to reimagine and adapt previous expectations, behaviors, and communication styles for a digital and dispersed environment.

In this facilitated webinar hosted by the Office of Family Assistance on April 9, 2020, presenters discussed the operational aspects of transitioning agency and frontline staff to remote work such as use of technology, data security, staff expectations and support, and communication. The webinar focused on sharing strategies for how TANF agencies can adapt to support their workforces, and in turn continue to address the growing needs of families across the country. Presenters included: Gerrie Cotter, Ohio Department of Job and Family Services; Susan Pugh, Bureau of Vocational Rehabilitation, Opportunities for Ohioans with Disabilities; Maria Wortman-Meshberger, Nevada Department of Health and Human Services; and Beth A. Heinen and Joe Raymond, both of ICF.

As a result of the novel Coronavirus Disease 2019 (COVID-19) pandemic, the United States is amid a national emergency. In addition to the urgent public health crisis underway, families across the country are struggling to find work and access benefits as a result of business closures, stay in place orders, and social distancing measures. In addition, TANF agency business processes are upended as workers adjust their work schedules while working from a new location, caring for themselves or a sick relative, navigating the absence of childcare, or simply adapting to what is a stark contrast from previous expectations for everyday working and living. As more states adopt policies to combat COVID-19, TANF agencies and other human services providers are required to reimagine and adapt previous expectations, behaviors, and communication styles for a digital and dispersed environment.

In this facilitated webinar hosted by the Office of Family Assistance on April 9, 2020 from 12:00 p.m. to 1:15 p.m. ET, presenters discussed the operational aspects of transitioning agency and frontline staff to remote work such as use of technology, data security, staff expectations and support, and communication. The webinar focused on sharing strategies for how TANF agencies can adapt to support their workforces, and in turn continue to address the growing needs of families across the country. Presenters included: Gerrie Cotter, Ohio Department of Job and Family Services; Susan Pugh, Bureau of Vocational Rehabilitation, Opportunities for Ohioans with Disabilities; Maria Wortman-Meshberger, Nevada Department of Health and Human Services; and Beth A. Heinen and Joe Raymond, both of ICF.

Thank you for your interest in attending today's webinar, TANF and the Transition to a Remote Workforce. We are currently attempting to increase capacity due to the overwhelming response. We are recording the webinar and will provide a link to all registrants as soon as possible.

This issue brief from the Office of the Assistant Secretary for Planning and Evaluation at the U.S. Department of Health and Human Services offers guidance on how to implement virtual case management in the wake of COVID-19 pandemic guidelines for social distancing. These considerations include how to identify appropriate technology, how to provide training to caseworkers and clients on the use of the identified technology, and how to incorporate privacy concerns and information sharing among systems in a virtual environment.

This issue brief from the Office of the Assistant Secretary for Planning and Evaluation at the U.S. Department of Health and Human Services (HHS) defines virtual technical assistance (TA) and illustrates the types, use, and effectiveness of virtual TA across HHS programs. Included are programs delivered and managed by the Children’s Bureau, Center for Substance Abuse Treatment, and Offices of Child Support Enforcement, Refugee Resettlement, Head Start, Regional Operations, and Family Assistance. While covering emerging practices in designing and delivering virtual TA, the brief offers guidance on how to choose technology tailored to the audience’s access and expertise, administration of virtual assistance to ensure recipient satisfaction, and how to supplement virtual TA with in-person meetings.

This TANF Program Instruction (PI) provides program guidance on TANF administration in response to the COVID-19 pandemic. This PI offers questions and answers about the use of TANF funds, work participation rates, flexibility in case management regarding TANF participant requirements, and overall TANF administration.

This Office of Planning, Research, and Evaluation report assesses the impact and outcomes of the employment coaching model. Key questions in this evaluation include analysis about the intermediate outcomes related to pursuing goals and employment and economic security outcomes for low-income people and whether the impacts of the coaching interventions change over time or differ among the diverse groups of participants. The report also examines how employment coaching models were implemented and what contributes to how and whether employment coaching is implemented.

The Institute for Research on Poverty at the University of Wisconsin at Madison will host a webinar on April 1, 2020 from 1:00 p.m. to 2:00 p.m. CT to discuss the relationships that human services programs develop with the participants they serve, as well as the relationships that programs help participants develop outside their organizations. Speakers from the Yale Schools of Medicine and Public Health, the School of Government at the University of North Carolina at Chapel Hill, and the Office of the Assistant Secretary for Planning and Evaluation at the U.S. Department of Health and Human Services will discuss the measurement and evaluation of building program participants’ social capital and the value of logic models for documenting social capital inputs, activities, and outputs. The webinar will also feature a program that tracks social capital to support programming in human services administration.

Human services and workforce agencies face complex, systemic challenges in serving families receiving TANF and other low-income families. Such challenges include bureaucratic program requirements, program leadership and staff entrenched in a compliance-focused mindset, limited financial and staff resources, and a mismatch between what customers need and what programs can provide. The Office of Family Assistance will host a webinar on March 24, 2020 from 12 noon to 1:30 p.m. which will describe the successes, challenges, and opportunities for getting good, evidence-informed interventions to stick in human service and workforce programs.

During the webinar, we will hear from Dr. Michelle Derr, a leading implementation researcher who has studied TANF and workforce programs for more than 20 years. Additional presenters include exceptional program administrators who have rolled out science-informed strategies across programs within their respective service delivery systems who can share their day-to-day experience with getting good interventions to stick!

This practice brief shares strategies human services programs can use to improve customers’ experience and make their engagement in programming more meaningful. Drawing on Mathematica’s experience working with Philadelphia Works, Inc., the administering workforce development board for the Temporary Assistance for Needy Families (TANF) and Workforce Innovation and Opportunity Act (WIOA)-funded services in Philadelphia, Pennsylvania, this brief provides a step-by-step guide to reduce the burden of paperwork and procedures for customers and staff while continuing to meet program environments. Mathematica staff used the Learn, Innovate, Improve (LI2) framework—a series of evidence-informed program improvement activities enabled by collaboration between practitioners and researchers—to learn about how information is collected and used; innovate to eliminate, redesign, and streamline paperwork; and improve processes through iterative, small-scale pilot testing.