Vicarious trauma can occur when indirectly exposed to another person’s trauma through images or verbal, written stories; it is an occupational challenge for people working in victim services, law enforcement, emergency medical services, and human services. Individuals who experience vicarious trauma may develop a shift in their world view and symptoms of post-traumatic stress disorder. Organizations with staff experiencing vicarious trauma may face higher instances of staff turnover, absenteeism, and reduced work quality. Developed as a resource for the Online Work Readiness Assessment, this August 2020 training session defined vicarious trauma, identified its common symptoms, and offered strategies for organizations and workers to address vicarious trauma.

The Online Work Readiness Assessment (OWRA) tool will no longer be available for download after September 29, 2020. Funded by the U.S. Department of Health and Human Services, Administration for Children and Families, Office of Family Assistance, OWRA is a web-based tool that offers social service agency caseworkers and staff an innovative approach to creating a plan for participants that summarizes their strengths and barriers and recommends placement into work activities and work supports. OWRA offers services for participants through five modules, including a detailed, comprehensive assessment of participants’ strengths, barriers, and work readiness. The tool has been available to the field at no-cost since 2008 and has been supported through pilot testing, trainings, demonstrations, and technical assistance. If interested in downloading the tool, please do so before September 29. You can use the OWRA Implementation Checklist to find more information about the tool, technical requirements, and download instructions. After September 29, please contact James Butler at OFA with any questions.

This Office of Family Assistance Program Instruction answers questions on how the Tribal TANF Program can assist persons affected by the COVID-19 pandemic. This Program Instruction complements TANF-ACF-PI-2020-01, which addressed questions and answers raised by state and tribal grantees on how they might use TANF and TANF’s administrative flexibilities to provide non-recurrent, short-term benefits for those in need due to COVID-19.

Traditional TANF benefits are typically provided every month for up to 60 months to support family economic stability, while fostering workforce participation. However, TANF also allows states and tribes to help families without providing such ongoing assistance. Instead, they can design their TANF programs to provide non-recurrent short-term benefits (NRSTs) for families experiencing individual crises that require one-time or brief, targeted aid. State and tribal TANF programs provide NRSTs without a national crisis but relied on them broadly in responding to the 2008 financial crisis, use them to help in the face of natural disasters such as the Northern California wildfires, and now, in the context of the COVID-19 pandemic. In March 2020, the Office of Family Assistance (OFA) published guidance on flexibilities in the TANF law and regulations that states and tribes might use in the context of the COVID-19 pandemic, including the provision of NRSTs to support economically vulnerable families during the pandemic. State and tribal TANF programs are currently providing NRSTs, which are not subject to the TANF requirements associated with "assistance" such as work requirements, to support families who have experienced specific hardships due to the COVID-19 emergency and to help those families continue progress toward economic independence.

In this facilitated webinar on July 28, 2020, presenters provided an overview of NRST benefits and explained how they can be used in the COVID-19 era. Additionally, state representatives shared how they have used NRST benefits in the field to support individuals and families affected by the pandemic. Panelists answered audience questions to assist other state and tribal programs in developing their own TANF responses to COVID-19. 

The Office of Family Assistance hosted a free webinar on understanding how to assess and build executive functioning skills in TANF participants. Executive function and self-regulation skills are the mental processes that enable us to plan, focus attention, remember instructions, and juggle multiple tasks successfully. Trouble with executive function can make it hard for individuals to navigate life, including obtaining and retaining employment. TANF case managers with an understanding of executive functioning can better support TANF participants on their pathway to self-sufficiency.

A panel of practitioners and researchers outlined the key principles of executive functioning, provided their perspectives on training caseworkers on executive functioning, and discussed how they are building executive functioning skills in TANF participants. Speakers included Dorothy Hall, Utah Department of Workforce Services; Melanie d'Almada Remedios, Washington State Regional WorkFirst Coordinator; Jessie Hancox, Colorado Works Program Administrator; and Kristen Joyce, Mathematica. They were joined by Jessica R. Kendall and Joe Raymond of ICF.
A video recording is available for viewing.

The Online Work Readiness Assessment (OWRA) is a free, web-based tool that offers an innovative approach to assess work readiness. OWRA helps caseworkers facilitate an in-depth assessment which creates a plan for participants that summarizes their strengths and barriers and makes recommendations on placement into work activities and work supports. Included with OWRA is a suite of Work Readiness Resources, a valuable guide for both participants and case managers. For participants, three building block levels are available to provide tips on basics like resume writing and job interviewing to exploring more complex concepts like the local labor market and developing a personal education plan. For case workers, the resources offer an interactive hub of tips and information to help participants become more self-sufficient, be able to provide more options for education and training to participants, and explore labor market and career development resources. To allow for easier access to these critical resources, the Office of Family Assistance (OFA) has recently published these guides on the OWRA Peer TA website under the Resources tab.

As a part of continued support to Temporary Assistance for Needy Families (TANF) programs and their endeavors to serve individuals and families virtually during the current COVID-19 pandemic, the Office of Family Assistance recorded a PeerTA webinar on June 24, 2020. TANF staff and those they serve had to retool quickly to adapt to the COVID-19 public health emergency. Staff who conduct in-person case management and coaching are looking for ways to continue these needed services virtually in order to protect the health and safety of individuals and families, ensure the health and safety of their own families, and maintain confidentiality by using virtual services that are secure. Luckily, remote case management services are not new concepts, as they are increasingly being used across TANF and other client/student serving organizations to provide efficient and effective support to those they would normally see face-to-face.

This panel webinar discussed virtual TANF case management and coaching strategies considering the risks associated with COVID-19. Information was delivered in a panel format with question and answer dialogue with panelists. Through the panel webinar registration process, registrants had the opportunity to pose questions for the panelists and the field to consider as they make critical decisions about their ongoing operations, including use of virtual tools and processes to conduct coaching/case management sessions.

Speakers included:

• Annette Waters, Ph.D., Social Science Analyst, Assistant Secretary for Planning and Evaluation (ASPE)
• DaiJuan Wade, Supervisor -- Special Projects, Operations and Training, District of Columbia Department of Human Services
• Suzie Miller, Workforce Programs Manager, Arapahoe/Douglas Workforce Center 
• Mary Roberto, PeerTA Project Director, Manhattan Strategy Group (Panel Moderator)

Thank you for your interest in attending today's webinar, TANF and the Transition to a Remote Workforce. We are currently attempting to increase capacity due to the overwhelming response. We are recording the webinar and will provide a link to all registrants as soon as possible.

This TANF Program Instruction (PI) provides program guidance on TANF administration in response to the COVID-19 pandemic. This PI offers questions and answers about the use of TANF funds, work participation rates, flexibility in case management regarding TANF participant requirements, and overall TANF administration.

The Office of Family Assistance hosted a webinar on Wednesday, February 26 entitled Improving Employment Outcomes for TANF Recipients with Substance Use Disorders. The webinar outlined employment-focused strategies that can contribute to, rather than inhibit, substance use treatment and featured experts with backgrounds in research and practice on working with TANF recipients who have substance use disorders. Speakers discussed national trends in substance use disorders and strategies to move those with substance use disorders towards treatment, employment, and economic stability.

Speakers included:

• Dennis Romero, Regional Administrator, Substance Abuse and Mental Health Services Administration (SAMHSA), U.S. Department of Health and Human Services

• Dr. Christine Cauffield, Chief Executive Officer, Substance Abuse and Mental Health Managing Entity, Lutheran Services Florida

• Kim Griswold Releford, University of Kentucky, Opioid Use Disorder Project, Targeted Assessment Program