While an effective intake assessment helps build an initial impression of each father’s individual situation and needs, fatherhood program staff also know ongoing one-on-one and group interaction is needed to fully understand him and see who he might become. Even then, it can be hard to accurately follow his progress through the program and ensure his needs are met in the best way possible. This National Responsible Fatherhood Clearinghouse brief presents an overview of customer journey mapping, an evidence-based tool that helps program administrators and staff members reflect on a father’s journey through a program and make service adjustments based on the father’s perspective as he progresses through that program.

MDRC will host a webinar on December 10, 2025 from 1:00 p.m. to 2:00 p.m. ET for program administrators, program staff, and data teams working in programs who want to spark improvement ideas based on the science of how people actually make decisions. Participants will leave the webinar with practices that can be applied to their programs immediately. Following the webinar, MDRC will host an optional 30-minute peer learning session for participants to reflect on and share ideas with colleagues with similar interests.

The next quarterly Work Outcomes Report is due on November 15, 2025. The following links may be helpful as you complete your report. 

• TANF Work Outcomes Reporting Requirement – What You Need to Know
• TANF Work Outcomes Measures Technical Resource
• TOTAL Office Hours: April 2025
• TOTAL Office Hours: May 2025
• TOTAL Office Hours: May 2025 (Post-Submission for Work Outcomes of TANF Exiters Report)

The "Other" category should only be used for expenditures that cannot be reported in another line item. Expenditures reported in the “Other” category must meet one of the four purposes of TANF. OFA regularly follows up on "Other" category expenditures to ensure proper classification. This resource covers the permissible types of "Other" expenditures:

1. Tribal TANF Programs;
2. Expenditures for Compact of Free Association (COFA) States; and
3. Expenditures That Don't Fit Other Categories (Requires strong justification), such as:
   • Programs combining multiple categories that cannot be meaningfully separated.
   • Services with unique aspects not captured in Lines 6-22.

It helps users understand the proper use of the "Other" category to help avoid misclassifications.

Each template in this guide is designed as a standalone resource for specific expenditure categories. State TANF administrators and financial reporting staff can select and use any template that applies to their specific program expenditure. There are four templates:

1. Assistance Authorized Solely Under Prior Law (Lines 7a-7c);
2. Non-Assistance Authorized Solely Under Prior Law (Lines 8a-8c);
3. Other Expenditures (Line 23 - includes Tribal TANF Programs and unique programs); and
4. Estimation Documentation Builder (Any estimated expenditure).

The ACF-196R is the federal form that states use to report TANF expenditures quarterly to the Office of Family Assistance (OFA). Part II of this form requires detailed narrative descriptions for specific expenditure categories that need additional context to demonstrate alignment with TANF purposes.

The narrative sections of the ACF-196R form provide essential context for understanding state TANF expenditures and support OFA’s oversight responsibilities. While numerical data shows what was spent, narratives explain how and why funds were used, ensuring transparency and accountability in TANF program administration. This guide will help you develop clear, comprehensive narratives that satisfy federal reporting requirements and effectively communicate your state’s TANF activities.

This toolkit is designed for state TANF administrators, budget officers, and financial reporting staff responsible for completing ACF-196R narrative requirements. It includes three standalone resources that complement the official ACF-196R instructions by providing practical tools and examples to improve narrative quality. 

These resources are designed to help states effectively complete ACF-196R narrative requirements. Each resource can be used independently or as part of a comprehensive approach to improving expenditure narratives.

This template can be used when estimating expenditures. It offers guidance on key components and proposed questions to answer.

This template can be used for Other Expenditures (Line 23 - includes Tribal TANF Programs and unique programs). It offers guidance on key components and proposed questions to answer.

This template can be used for Non-Assistance Authorized Solely Under Prior Law (Lines 8a-8c). It offers guidance on key components and proposed questions to answer.