This short 40-second video from the Office of Planning, Research and Evaluation (OPRE) shows how Cuyahoga County, Ohio partnered with OPRE and MDRC to explore using behavioral science insights to increase child support collections. The findings suggest that low-cost, low-effort interventions, such as mailings and text messages informed by behavioral science, can improve child support outcomes.

This report from the Center on Budget and Policy Priorities discusses the concept of “churn,” when the periodic review of public benefits eligibility leaves benefits-eligible households without benefits temporarily, and forces them to reapply. Churn costs benefit recipients and state agencies both time and money, so reducing churn is beneficial for all involved parties. The report uses the experience of states involved in the Work Support Strategies project to discuss lessons learned about churn and potential methods for reducing churn.

This report from the Center on Budget and Policy Priorities discusses how enhanced federal Medicaid matching funds made available because of the Affordable Care Act can be used for technology and services improvements to eligibility systems that are shared between Medicaid and other health and human services programs. The report discusses states that have used this opportunity to make systems improvements, including specific examples of initiatives and discussion of common themes between state efforts. Most states in the report have worked on improving client portals, enhancing call center technology, streamlining document imaging and management, and introducing mobile tools for consumer use.

This webpage from the Urban Institute includes several publications related to the Work Support Strategies (WSS) initiative evaluation. Topics include changes in joint Medicaid/CHIP and SNAP participation rates, using technology to improve delivery of benefits, and using behavioral economics to inform the integration of human services and health programs.

The Urban Institute, in collaboration with the Center for Law and Social Policy and the Center on Budget and Policy Priorities, hosted a discussion on how state and federal government can improve access to work support programs for low-income families. Over the past four years, as part of the Work Support Strategies (WSS) initiative, six states have worked to streamline low-income families’ access to benefits, reducing burdens on families and workers, and promoting cross-agency and cross-program integration and coordination. Results show that WSS state agencies improved benefit access and the delivery of benefits through coordination of technology, local office operations, policy, and use of data for management, and relationships between health and human services agencies and between state, county, and local offices.

The Center on Budget and Policy Priorities' Building Better Programs initiative collected this set of resources on the process of implementing a redesigned TANF program structure based on the experience of the District of Columbia. In 2011, DC redesigned its TANF program to better address the needs of its participants through a customer-centered design model. The new system follows a three-tiered structure in which individuals seeking employment are assessed and directed to one of the three tiers of need based on their job readiness and access to employment opportunities.

This toolkit from the Child Welfare Information Gateway and National Technical Assistance and Evaluation Center for Systems of Care Resources was developed for the Administration for Children and Families, Children’s Bureau Demonstration Initiative, “Improving Child Welfare Outcomes Through Systems of Care.” The toolkit provides practical information to help communities plan, build, and sustain systems to improve outcomes for children and families. The focus is on staff training, workshops, coaching, mentoring, and other learning opportunities that challenge employees to perform to the best of their ability. The resource also provides real-life examples from states that have implemented systems change models.

This article in the Stanford Social Innovation Review talks about how social welfare programs can better collaborate and coordinate efforts to collectively address complex social problems. The article shares a conceptual framework on how different systems and programs can best align objectives and service delivery programs toward common community goals.

This kit, developed by IDEO, provides tools to help programs engage in human-centered design. Human-centered design is a creative approach to problem solving that starts by learning directly from the people you’re designing for in order to build empathy for them and a deep understanding of their needs to ensure that your solutions suit their needs. The kit includes a field guide, facilitators guide, and case studies. IDEO also offers courses in human-centered design.