Using Data-driven Reflection to Improve Program Quality: New York City’s Human Resources Administration Redesigns Its Upfront Assessment Process for Youth and Families Receiving Cash Assistance - Project Improve

This brief outlines how New York City’s Human Resources Administration (HRA) successfully restructured its upfront assessment process for individuals receiving Cash Assistance by utilizing data-driven reflection. In particular, HRA used a method called Learn, Innovate, Improve, an approach that supports rapid agency changes and ongoing improvement through the incorporation of data-informed reflection into the process of evaluating and refining solutions. HRA found that implementing this collaborative, evidence-based decision-making technique is both feasible and effective.