Rising to the Challenge: How State and Local Governments Use Technology and AI

Technology is increasingly shaping how human services are delivered, and this resource highlights how states and localities are using tools like AI to improve outcomes. For TANF practitioners, the value lies in seeing what’s possible—especially when it comes to reducing administrative burden and improving how clients access services. It helps bridge the gap between innovation and day-to-day practice, offering examples that can inform program improvements and spark new approaches to service delivery.