OFA Webinar: Coaching for Success eLearning Curriculum

Coaching is a person-centered, strength-based way of working with others that helps them direct the changes they want to make in their own lives. On March 31, 2021, the Office of Family Assistance (OFA) hosted a PeerTA webinar introducing a new free resource that OFA is making available to all State and Tribal TANF agencies and Native Employment Works (NEW) programs – a 14-module eLearning Curriculum called “Coaching for Success.” Based on Public Consulting Group’s Human Services Coaching Framework, the curriculum aims at training employment case managers in how to leverage coaching techniques to improve their case management skills. The curriculum includes self-paced learning modules that will cover topics such as active listening, powerful questions, emotional intelligence, praise, and other important techniques that can elevate TANF case management services.

Speakers included: Deborah Joffe, Public Consulting Group and Paul Lefkowitz, Public Consulting Group.