How Can AI Help Job Seekers?

Artificial intelligence (AI) is becoming an increasingly common tool in workforce services, but knowing when and how to use it effectively is key. This MDRC resource shares lessons from an evaluation of an AI-powered career coaching tool and offers practical guidance on how AI can best support job seekers. The findings highlight how AI can help with early career exploration while reinforcing the importance of personalized support from workforce professionals. Temporary Assistance for Needy Families (TANF) practitioners can use these insights to thoughtfully incorporate AI into employment services, helping participants explore career pathways, training opportunities, and job options while ensuring they receive the guidance needed to make informed decisions.