Evaluating AI Tools to Better Support Clients

Temporary Assistance for Needy Families (TANF) programs are exploring new ways to improve services while helping staff meet growing demands. This MDRC video examines how organizations can thoughtfully evaluate artificial intelligence (AI) tools before using them to support clients. Rather than focusing only on technology, the video offers practical guidance for selecting tools that improve service delivery, protect client information, and complement staff expertise. TANF leaders and practitioners can use these insights to make informed decisions about incorporating AI into programming and identify opportunities to enhance client engagement without compromising trust or program quality.