DC’s Redesigned TANF Program: A Tiered Model of Service Options

The Center on Budget and Policy Priorities' Building Better Programs initiative collected this set of resources on the process of implementing a redesigned TANF program structure based on the experience of the District of Columbia. In 2011, DC redesigned its TANF program to better address the needs of its participants through a customer-centered design model. The new system follows a three-tiered structure in which individuals seeking employment are assessed and directed to one of the three tiers of need based on their job readiness and access to employment opportunities.