Considerations for Successful Virtual Case Management in Human Service Delivery

This webinar was held by the Institute for Research on Poverty at the University of Wisconsin at Madison in partnership with the U.S. Department of Health and Human Services Office of the Assistant Secretary for Planning and Evaluation on April 28, 2020. Speakers Lauren Supplee from Child Trends, Gerrie Cotter from the Ohio Department of Job and Family Services’ Office of Workforce Development, and Joe Raymond from ICF covered considerations for undertaking successful virtual case management in human services programs, including access to and use of technology, privacy issues, virtual interactions such as home visits, and eligibility and enrollment processes.