Connecticut Peer TA Request: Summary of Structured Calls on TANF Service Delivery Restructuring

The Peer Technical Assistance (TA) Network responded to a technical assistance request from the Connecticut Department of Social Services in June and July 2014. Connecticut's technical assistance request focused on understanding how other states have restructured or redesigned their Temporary Assistance for Needy Families (TANF) service delivery, intake process flows, participant engagement, and service coordination. Eight states were identified as having recently restructured various components of their TANF programs and were engaged in semi-structured conversations by Peer TA Network staff around their processes, procedures, lessons learned, and other information, including assessment, engagement of participants, case management, and service coordination. The eight states interviewed include: California, Colorado, District of Columbia, Hawaii, North Carolina, South Carolina, Washington, and Wisconsin.