From Caseload to Capacity: How Automation Empowers the HHS Workforce, and How to Choose the Right Partner to Get There

Human services agencies are increasingly exploring automation to reduce administrative workloads and help staff focus on serving families. The American Public Human Services Association will host a webinar on November 4, 2026 at 1:00 p.m. ET to examine how automation can improve agency operations and what to consider when selecting a technology partner.

For Temporary Assistance for Needy Families (TANF) practitioners and administrators, the webinar will offer practical insights into identifying tasks that could be automated and determining which technology solutions best meet their program’s needs. TANF programs can apply these ideas to simplify routine processes, use staff time more effectively, and create more opportunities for direct participant support. The session may be particularly useful for agency leaders considering automation to improve efficiency while maintaining a focus on families’ needs.