Case Management I Training Resources

In 2016, Utah Department of Workforce Services launched the “Family Employment Program (FEP) Refocus Academy” to train FEP case workers on Utah’s new family-focused case management model. The Academy consists of seven training modules plus follow-up activities. The Case Management I Training module addressed Motivational Interviewing, assessment, and engaging with TANF participants. The resources include: Motivational Interviewing I Skills, Sample Questions to Elicit Responses from Customers, Assessment in Action, Family Employment Program: Agreement of Mutual Responsibility (in English and Spanish), Talking Points on the Utah DWS Substance Abuse Determination Process, and a Coaching Guide on Identifying Case Management Skills and Strategies to Use When Working with Customers who Demonstrate Difficult Behavior.