2021 National TANF Directors’ Meeting Session: Customer Engagement Under a Pandemic: A PPE Approach from Paper to Practical

The U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Family Assistance (OFA) conducted the 2021 National TANF Directors’ Meeting from September 20 - 24, 2021. During this concurrent workshop, presenters addressed the question, “does seamless necessarily mean inefficacy?” This workshop explored the timeliness of transforming PDF and paper-based processes into online services to support case management efforts. To advance the seamless experience, workshop attendees were introduced to intranet and web-based portals used to submit, process, and verify the online forms.