This brief captures staff experiences, successes, lessons learned, and recommendations from designing and implementing a transitional jobs program called Baltimore Health Corps (BHC). Designed by the Mayor’s Office for Employment Development (…

Drawing on the partnership experience between Baltimore City Mayor’s Office of Employment Development, MOED’s Workforce Reception Center, the Annie E. Casey Foundation, and Mathematica, this brief describes lessons learned and potential…

This practice guide, used in partnership with a research or technical assistance support team, can help program leaders make evidence-driven decisions as they manage change. The guide targets individuals thinking about or implementing a program…

In April 2020, the Baltimore City Health Department, the Mayor’s Office of Employment Development (MOED), and other officials worked together to address the sudden loss of jobs that occurred due to the COVID-19 pandemic by developing the…

This resource is for Temporary Assistance for Needy Families (TANF) program administrators who are interested in adopting coaching practices within their programs. It includes matrices that compare five employment coaching models that are in use…

This practice brief introduces three foundations for improving services for children and families in a human services environment that has become more complex and challenging. Investments in reducing complexity and bureaucracy, building skills of…

This practice brief shares strategies human services programs can use to improve customers’ experience and make their engagement in programming more meaningful. Drawing on Mathematica’s experience working with Philadelphia Works, Inc., the…