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This is the second of fourteen training modules in the Coaching for Success series, designed to provide training on how to effectively use coaching techniques to achieve successful outcomes when working with Temporary Assistance for Needy Families (TANF) clients. In this module, the concept of “mindsets” is explored, the person-centered approach to case management is defined and its components introduced, and the skills required to identify when someone is and is not using this approach are discussed.