ACF - Coaching in a Virtual World

The recent public health emergency forever changed the way TANF case managers interact with their customers.  This module will explore best practices in implementing coaching in a virtual world.  After completing this session, you will be able to:  1) Identify benefits of virtual coaching. 2) Understand how virtual coaching is implemented.  3) Identify how to make virtual coaching person-centered. 4) Adapt coaching strategies and techniques to address the challenges of virtual coaching.