Program Implementation

Tips to Implementation:OED-WD focuses on managing two customer populations: the TANF participant and the CBT employer. The CBT program addresses barriers to work from initial engagement with TANF participants so that participants are more likely to succeed in CBT placements. Cultivating and developing relationships with employers willing to participate in CBT has been key to program success. Employers are provided formal (subsidies for tax credits, on the job training, and work experience) and informal incentives to encourage participation.

Keys to Success: CBT placements mirror the world of work as much as possible. Since many participants have never worked before, this experience allows them to adapt to the world of work, which sometimes involves difficult adjustments. However, in CBT, participants are able to make mistakes in an environment where Business Development Associates can work closely with the customer and the employer to overcome workplace challenges.

Challenges:

• Cultivating and maintaining relationships with employers.

• Developing CBT placement opportunities that include a broad range of industries, occupations and job skills.

• Rising caseloads and shrinking budgets means sufficient contractors or OED-WD Business Development Associates are not available to make CBT site visits on a regular basis.

• Business Development Associates must act as mediators and job coaches.

• Managing employer expectations and commitment to training.