Program Description

Program/Practice Description: By co-locating Work First case managers and Qualified Professionals in Substance Abuse (QPs), Wake County Human Services is able to provide integrated and continuous care to individuals who may require substance abuse and mental health treatment.

Innovations and Results: At Wake County Human Services, QPs are housed with Work First staff. Work First customers meet with Work First case managers who then refer the clients to QPs for screening. QPs have designated time slots for assessment each week and try to make appointments with clients within the same week. There are two full-time QPs at this facility as well as treatment providers located on the same campus. Work First job counselors and case managers provide follow-up.

Partnerships: Work First and mental health/substance abuse treatment staff participate in monthly Work First Steering Committee meetings and supportive team staff meetings. Through partnerships with Job Link, Wake County Business Advisory Council, and employers, clients are assisted with finding jobs. Wake County Human Services also provides transportation assistance through vendors and gas cards. Child care is guaranteed for Work First customers.