Program Implementation

Tips to Implementation: Service integration of child support, adult programs, and child only cases has allowed the program to serve the family as a whole and provide services to families based on their needs. Also, co-locating caseworkers with TANF technicians increased coordination and collaboration to serve families more effectively and efficiently. FST has worked in collaboration with other programs in the division to preserve flexibility and address the needs of clients working toward the ultimate goal of self-sufficiency.

Keys to Success:

• Flexible Funding: Using block grant money has enabled the division to use funds for preventive programs and more flexible support and services.
• Marketing and Outreach: Once this program was operational, a brochure was created and distributed throughout the division and to the public so people were aware of the services offered by FST. Quarterly newsletters are sent via e-mail or letter mail to grandparents and relative caregivers in the community who have been served by FST; the mailing list contains approximately 1,200 households.
• Program Flexibility: Flexibility in the program has been critical. The program was designed to use services to address the specific needs of clients and does not have a list of procedures and processes for staff.
• Unity: Emphasis is placed on the division working as a whole to achieve its mission “to strengthen families, assure safety, promote self sufficiency, and improve the quality of life” in the community.

Challenges:

• Reporting: Since FST provides such diverse services, it is difficult to report on the services provided and document outcomes as a result of FST activities.
• Staffing: Managing a growing caseload and providing adequate staffing continue to be challenges.